Within “Change ourselves for sustainable development” vision,competition this year marked many improvements necessary for the growth’s Isuzu & System Authorized Dealer in Vietnam.
On April.28.2021, Isuzu Vietnam has successfully organized the online skill contest “Nationwide technicial skills contest in the 17th year” with the participation of 88 best candidates who have a excellent performance in the elimination round from 22 teams, which divide into 4 competition groups on nationwide.
Within “Change ourselves for sustainable development” vision, competition this year marked many improvements necessary for the growth’s Isuzu & System Authorized Dealer in Vietnam.
Initially, unlikely the previous year, this has been the 1st year candidates doing exam by online testing system, applies to both theory and practice. Therefore, it requires candidates to be strongly equipped with knowledge and full of customer consulting skills, predicting & handling situations quickly and sensitively instead of relying on their experience and observe reality.
Besides that, the main content of competition is parted into 3 distinctive parts of each level of service’s human resource (include service consultant, spare part consultant and technician staff) through 3 parts format exam with the filtered is consistent with market conditions & customer needs:
1. Invidual round: Evaluate the professional qualifications of each position
2. Team-work: Evaluate the teamwork and coordination capacity of the team
3. Joining a gameshow: Evaluate the general knowledge related to Isuzu company
The best candidates will be selected to advanced training in knowledge & skills and compete in International Isuzu Skill Contest (I-1 Grand Prix) in near future.
Isuzu Vietnam always tends “Service quality is the successful key”. Not only expanding theservice network on nationwide but also enforcing the reality customer service policy and enhancing work quality that ensures to bring the fastest repairing for customer. Through all activities, competition this year is a spotlight in strengthen training, providing knowledge and repairing skills for dealer’s technical staff & service/sparepart advisor that Isuzu is always enthusiastic about developing the service customer is better and better.